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Bus and train


You can find departure and arrival times for all busses and trains in Denmark on rejseplanen.dk.

You can find timetables for NT's busroutes at NordjyllandsTrafikselskab.dk.

NT Travel Guarantee and Travel Time Guarantee
If the bus or train is delayed, you can apply for either Travel Guarantee og Travel Time Guarantee. Which type of guarantee, that applies to you, depends on which type of ticket or card you use, and where in North Jutland you are travelling.


NT Travel Guarantee. If you travel by train on the lines Hjørring - Hirtshals and Frederikshavn - Skagen or by an NT bus, you can use NT Travel Guarantee (NT rejsegaranti), if the bus or train is more than 20 minutes delayed, or if you miss another NT bus or NJ train and therefore are more than 20 minutes delayed.


The NT Travel Guarantee means, that you can take a taxi or get a friend to drive you, and have your expenses for either the taxi or fuel refunded by NT. We refund expenses for trips up to 50 km. You simply have to fill in and send the refund form along with the original taxi receipt no later than 14 days after the delay.

Travel Time Guarantee. There are two different types of Travel Time Guarantee. Basic Travel Time Guarantee (Basis rejsetidsgaranti) for travelers on the train line Frederikshavn - Skørping, who are using cash ticket, mobile tickets, Rejsekort or similar, and DSB Commuter Travel Time Guarantee (DSB Pendler Rejsetidsgaranti) for travelers on the train line Frederikshavn - Skørping, who are using seasonal cards, Pendlerkort or Rejsekort (discount levels 5-7).


Basic Travel Time Guarantee. If the train from Nordjyske jernbaner is 30 minutes delayed or more, you are entitled to a compensation. The compensation is a percentage of the value of your ticket.


If you have a Danish CPR-number, you can get a refund based on the following rates:


25% of the ticket price if the delay is 30 minutes or more
50% of the ticket price if the delay is 60 minutes or more
75% of the ticket price if the delay is 90 minutes or more
100% of the ticket price if the delay is 120 minutes or more

If you do not have a Danish CPR-number, you can get a Travel Time Guarantee Ticket for a new journey on the train line instead. A Travel Time Guarantee Ticket is valid for 6 months from the date of issue.

Commuter Travel Time Guarantee. If you are a communter, you must sign up forDSB Commuter Travel Time Guarantee (DSB Pendler Rejsetidsgaranti) in order to get compensation for delays. Learn more at dsb.dk/rejsetidsgaranti. Other travelers can get a financial compensation or a ticket to a new trip if the train is delayed for more than 30 minutes. Learn more at NordjyllandsTrafikselskab.dk/rejsegaranti




English




Kundeinformation
Tlf. 98 11 11 11

Åbningstider - Kundecenter
Se under Kundeservice

Administration
Nordjyllands Trafikselskab
John F. Kennedys Plads 1R, 3.sal
Postboks 1359
9000 Aalborg

Tlf. 99 34 11 11
Fax 99 34 11 01

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