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Terms & conditions

You can use the Travel pass on the following buses and trains within the North Denmark Region:

  • All NT busses
  • All trains between Hobro - Frederikshavn
  • All trains on Skagensbanen (Frederikshavn - Skagen)
  • All trains on Hirtshalsbanen (Hjørring - Hirtshals)
  • All trains on Thybanen (Ydby - Thisted)

The validity period of your travel pass is specified on the ticket. The travel pass is valid from the time it is delivered on your phone. The travel pass is valid for unlimited travel in all zones of the North Denmark region within the validity period.

Travel pass child/+65 is valid for travellers between 0-15 years of age and from 65 years of age and up. Travel pass adult is valid for travellers between the ages of 16 and 64. Any paying adult or senior citizen (+65) can bring two children under the age of 12 for free. Any paying child up to the age of 15 can bring another child under the age of 12 for free.

You must show your travel pass to the driver when getting on the bus and to any conductors when asked. It is the responsibility of the customer to make sure that the ticket can be presented to the driver or conductor. In connection with ticket inspection, you will be charged a penalty fee of DKK 750, if you cannot present a valid ticket. Changes in mobile tickets, forwarding of mobile tickets and other types of fraud will also result in a penalty fee, and the matter will be reported to the police.

There is no refund for unused or partially used travell passes. Tickets that have been lost due to phone errors, low battery on the phone and similar errors are not refunded.

Luggage (with the exception of bicycles) can be brought along, if there is enough space, if it is not an annoyance to other passengers and the luggage does not soil or damage the bus.

You cannot bring bicycles on city (yellow) and metro (red) busses. On other busses, you can bring bicycles, if there is enough space.

On regional (grey) busses, a bicycle ticket costs 4 zones at adult rates and on X busses, a bicycle ticket costs 2 zones at adult rates. The payment is valid for the entire trip (incl. transfers), if you have a valid travel pass. There are special rules and prices for transport of bicycles on trains. Please see the terms and conditions of DSB, Arriva and Nordjyske Jernbaner.

Prams and pushchairs
You can bring a pram or pushchair for free, if space and entry conditions permit this.

Lost property
Lost and found items are stored at the bus company that operates the service for NT or at NTs Customer Centre in Aalborg for two weeks, after which they are handed over to the lost and found department of the police.

Tlf. 98 11 11 11

Åbningstider - Kundecenter
Se under Kundeservice

Nordjyllands Trafikselskab
John F. Kennedys Plads 1R, 3.sal
Postboks 1359
9000 Aalborg

Tlf. 99 34 11 11
Fax 99 34 11 01

Åbningstider - Adm.
Man - fre kl. 8.00 - 15.00
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